12 St Mary's Walk Hailsham East Sussex BN27 1AF
Legal Stuff
The Legal Stuff
Terms & Conditions
MsMatch are a static shop and do not currently sell on-line. But the following information has been put in place in case any orders are made via email or telephone if customers are unable or not in a position to visit the shop.
1. The Contract Between Us for Online Orders
1.1 We must receive payment of the whole of the price for the goods that you order before your order can be accepted. Once payment has been received by us we will confirm that your order has been accepted by sending an e-mail to you at the e-mail address that you provide in your order details. Our acceptance of your order brings into existence a legally binding contract between us.
2. Price
2.1 The prices payable for goods that you order are as set out in our website and all prices are quoted in pounds sterling. All major debit and credit cards accepted.
2.2 You will be required to pay extra for delivery unless otherwise stated. It might not be possible for us to deliver to some locations. You will be provided with the total price of the transaction including postage and packing before you complete your purchase. There are no hidden extra costs. All our delivery charges are set out on our website.
3. Right For You To Cancel Your Contract
3.1 You may cancel your contract with us for the goods that you order at any time up to the end of the 7th working day ‘starting the day after delivery of the ordered goods. You do not need to give us any reason for cancelling your contract, nor will you have to pay any penalty.
3.2 You cannot cancel your contract if the goods that you have ordered are newspapers or magazines or if you have taken any audio or video recording or computer software out of the sealed package in which it was delivered to you. In addition you cannot cancel your contract if the goods that you have ordered are custom made to a specific size or specification.
3.3 To cancel your contract you must notify us in writing. This should be submitted in written form and posted to us or by e-mail to the following e-mail address: -
lesley@msmatch.co.uk
3.4 If you have received the goods before you cancel your contract then unless under Clause 3.2 you do not have the right to cancel you must send the goods back to our contact address. If you cancel your contract but we have already processed the goods for delivery you must not unpack the goods when they are received by you and you must send the goods back to us at our contact address as soon as possible. The costs of returning goods will be paid by you. Please see Returns Policy for more details.
3.5 Once you have notified us that you are cancelling your contract any sum debited to us from your card will be re-credited to your account as soon as possible and in any event within 30 days of your order provided that the goods in question are returned by you and received by us in the condition that they were in when delivered to you. If you do not return the goods delivered to you or do not pay the costs of delivery we shall be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you.
4. Cancellation By Us
4.1 We reserve the right to cancel the contract between us if:
4.1.1 we have insufficient stock to deliver the goods that you have ordered;
4.1.2 we do not deliver to your area; or
4.1.3 one or more of the goods that you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers
4.2 If we do cancel your contract we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit card as soon as possible but in any event within 30 days of your order. We will not be obliged to offer any additional compensation for disappointment suffered.
5. Delivery of Goods to You
5.1 We will deliver the goods ordered by you to the address that you give us for delivery at the time you make your order.
5.2 Delivery will be made as soon as possible although any date or period for delivery should be as indicative only. If a product is in stock we aim to send it out on your behalf to your specified delivery address within the time specified against each product. If any item is not in stock we will aim to deliver within 14 days but in any event your delivery will be made not later than 28 days after your order. If we cannot dispatch an item to you within the specified time we will notify you and at your request we will cancel the order and refund your money in full.
5.3 You will become the owner of the goods that you have ordered when they have been delivered. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction. Refunds cannot be given if your gift is not passed onto you following delivery at the delivery address that you have provided.
5.4 We will not be responsible for delays in the delivery caused by any third party.
6. Liability
6.1 If the goods that we deliver are not what you ordered or are damaged or defective or the delivery is of incorrect quantity, we shall have no liability to you unless you notify us in writing at our contact address of the problem within 3 working days of the delivery of the goods in question. Our address for contact and returned products is:
MsMatch, 12 St Marys Walk, Hailsham, East Sussex BN27 1AF, UNITED KINGDOM
6.2 If you do not receive goods ordered by you within 28 days of the date on which you ordered them, we shall have no liability to you unless you notify us in writing at our contact address of the problem within 40 days of the date on which you ordered the goods. If you notify a problem to us under this condition, our only obligation will be, at your option;
6.2.1 to make good any shortage or non-delivery;
6.2.2 to replace or repair any goods that are damaged or defective; or
6.2.3 to refund you the amount paid by you for the goods in question in whatever way we chose.
6.3 Save as precluded by law, we will not be liable to you for any indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) howsoever arising out of any problem that you notify to us under this condition and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question under Clause 6.2.3 above.
6.4 You must observe and comply with all applicable regulations and legislation including obtaining all necessary customs, import or other permits to purchase goods from our site. The importation or exportation of certain of our goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchase.
6.5 Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights that you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.
7. Notices
Unless otherwise expressly stated in these terms and conditions, all notices from you to us must be in writing and sent to our contact address at: -
MsMatch, 12 St Marys Walk, Hailsham, East Sussex BN27 1AF, UNITED KINGDOM
And all notices from us to you will be displayed on our website from time to time.
8. Events Beyond our Control
We shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond our reasonable control including, without limitation, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident.
9. Invalidity
If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.
10. Privacy
You acknowledge and agree to be bound by the terms of our privacy policy.
11. Third Party Rights
Except for our affiliates, directors, employees or representatives, a person who is not a party to this agreement has no right under the UK Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement but this does not affect any right or remedy of a third party that exists or is available apart from that Act.
12. Governing Law
The contract between us shall be governed by and interpreted in accordance with English Law and the English Courts shall have jurisdiction to resolve any disputes between us.
13. Entire Agreement
These terms and conditions, together with our current website prices, delivery details, contact details and privacy policy, set out the whole of our agreement relating to the supply of the goods to you by us. Nothing said by any sales person on our behalf should be understood as a variation of these terms and conditions or as an authorised representation about the nature or quality of any goods offered for sale by us. Save for fraud or fraudulent misrepresentation, we shall have no liability for any such representation being untrue or misleading.
1. The Contract Between Us for Online Orders
1.1 We must receive payment of the whole of the price for the goods that you order before your order can be accepted. Once payment has been received by us we will confirm that your order has been accepted by sending an e-mail to you at the e-mail address that you provide in your order details. Our acceptance of your order brings into existence a legally binding contract between us.
2. Price
2.1 The prices payable for goods that you order are as set out in our website and all prices are quoted in pounds sterling. All major debit and credit cards accepted.
2.2 You will be required to pay extra for delivery unless otherwise stated. It might not be possible for us to deliver to some locations. You will be provided with the total price of the transaction including postage and packing before you complete your purchase. There are no hidden extra costs. All our delivery charges are set out on our website.
3. Right For You To Cancel Your Contract
3.1 You may cancel your contract with us for the goods that you order at any time up to the end of the 7th working day ‘starting the day after delivery of the ordered goods. You do not need to give us any reason for cancelling your contract, nor will you have to pay any penalty.
3.2 You cannot cancel your contract if the goods that you have ordered are newspapers or magazines or if you have taken any audio or video recording or computer software out of the sealed package in which it was delivered to you. In addition you cannot cancel your contract if the goods that you have ordered are custom made to a specific size or specification.
3.3 To cancel your contract you must notify us in writing. This should be submitted in written form and posted to us or by e-mail to the following e-mail address: -
lesley@msmatch.co.uk
3.4 If you have received the goods before you cancel your contract then unless under Clause 3.2 you do not have the right to cancel you must send the goods back to our contact address. If you cancel your contract but we have already processed the goods for delivery you must not unpack the goods when they are received by you and you must send the goods back to us at our contact address as soon as possible. The costs of returning goods will be paid by you. Please see Returns Policy for more details.
3.5 Once you have notified us that you are cancelling your contract any sum debited to us from your card will be re-credited to your account as soon as possible and in any event within 30 days of your order provided that the goods in question are returned by you and received by us in the condition that they were in when delivered to you. If you do not return the goods delivered to you or do not pay the costs of delivery we shall be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you.
4. Cancellation By Us
4.1 We reserve the right to cancel the contract between us if:
4.1.1 we have insufficient stock to deliver the goods that you have ordered;
4.1.2 we do not deliver to your area; or
4.1.3 one or more of the goods that you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers
4.2 If we do cancel your contract we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit card as soon as possible but in any event within 30 days of your order. We will not be obliged to offer any additional compensation for disappointment suffered.
5. Delivery of Goods to You
5.1 We will deliver the goods ordered by you to the address that you give us for delivery at the time you make your order.
5.2 Delivery will be made as soon as possible although any date or period for delivery should be as indicative only. If a product is in stock we aim to send it out on your behalf to your specified delivery address within the time specified against each product. If any item is not in stock we will aim to deliver within 14 days but in any event your delivery will be made not later than 28 days after your order. If we cannot dispatch an item to you within the specified time we will notify you and at your request we will cancel the order and refund your money in full.
5.3 You will become the owner of the goods that you have ordered when they have been delivered. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction. Refunds cannot be given if your gift is not passed onto you following delivery at the delivery address that you have provided.
5.4 We will not be responsible for delays in the delivery caused by any third party.
6. Liability
6.1 If the goods that we deliver are not what you ordered or are damaged or defective or the delivery is of incorrect quantity, we shall have no liability to you unless you notify us in writing at our contact address of the problem within 3 working days of the delivery of the goods in question. Our address for contact and returned products is:
MsMatch, 12 St Marys Walk, Hailsham, East Sussex BN27 1AF, UNITED KINGDOM
6.2 If you do not receive goods ordered by you within 28 days of the date on which you ordered them, we shall have no liability to you unless you notify us in writing at our contact address of the problem within 40 days of the date on which you ordered the goods. If you notify a problem to us under this condition, our only obligation will be, at your option;
6.2.1 to make good any shortage or non-delivery;
6.2.2 to replace or repair any goods that are damaged or defective; or
6.2.3 to refund you the amount paid by you for the goods in question in whatever way we chose.
6.3 Save as precluded by law, we will not be liable to you for any indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) howsoever arising out of any problem that you notify to us under this condition and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question under Clause 6.2.3 above.
6.4 You must observe and comply with all applicable regulations and legislation including obtaining all necessary customs, import or other permits to purchase goods from our site. The importation or exportation of certain of our goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchase.
6.5 Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights that you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.
7. Notices
Unless otherwise expressly stated in these terms and conditions, all notices from you to us must be in writing and sent to our contact address at: -
MsMatch, 12 St Marys Walk, Hailsham, East Sussex BN27 1AF, UNITED KINGDOM
And all notices from us to you will be displayed on our website from time to time.
8. Events Beyond our Control
We shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond our reasonable control including, without limitation, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident.
9. Invalidity
If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.
10. Privacy
You acknowledge and agree to be bound by the terms of our privacy policy.
11. Third Party Rights
Except for our affiliates, directors, employees or representatives, a person who is not a party to this agreement has no right under the UK Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement but this does not affect any right or remedy of a third party that exists or is available apart from that Act.
12. Governing Law
The contract between us shall be governed by and interpreted in accordance with English Law and the English Courts shall have jurisdiction to resolve any disputes between us.
13. Entire Agreement
These terms and conditions, together with our current website prices, delivery details, contact details and privacy policy, set out the whole of our agreement relating to the supply of the goods to you by us. Nothing said by any sales person on our behalf should be understood as a variation of these terms and conditions or as an authorised representation about the nature or quality of any goods offered for sale by us. Save for fraud or fraudulent misrepresentation, we shall have no liability for any such representation being untrue or misleading.
Privacy & Security Statement
Here at MsMatch we work hard to ensure that you have an enjoyable shopping experience with us.
1.0 Our core beliefs regarding user privacy and data protection User privacy and data protection are human rights We have a duty of care to the people within our data Data is a liability, it should only be collected and processed when absolutely necessary We loathe spam as much as you do! We will never sell, rent or otherwise distribute or make public your personal information.
1.0 Our core beliefs regarding user privacy and data protection User privacy and data protection are human rights We have a duty of care to the people within our data Data is a liability, it should only be collected and processed when absolutely necessary We loathe spam as much as you do! We will never sell, rent or otherwise distribute or make public your personal information.
2.0 Relevant legislation Along with our business and internal computer systems, this website is designed to comply with the following national and international legislation with regards to data protection and user privacy: UK Data Protection Act 1988 (DPA) EU Data Protection Directive 1995 (DPD) EU General Data Protection Regulation 2018 (GDPR) This site’s compliance with the above legislation, all of which are stringent in nature, means that this site is likely compliant with the data protection and user privacy legislation set out by many other countries and territories as well. If you are unsure about whether this site is compliant with your own country of residences’ specific data protection and user privacy legislation you should contact our data protection officer (details of whom can be found in section 9.0) for clarification.
3.0 Personal information that this website collects and why we collect it This website collects and uses personal information for the following reasons:
3.1 Site visitation tracking Like most websites, this site uses Google Analytics (GA) to track user interaction. We use this data to determine the number of people using our site, to better understand how they find and use our web pages and to see their journey through the website. Although GA records data such as your geographical location, device, internet browser and operating system, none of this information personally identifies you to us. GA also records your computer’s IP address which could be used to personally identify you but Google do not grant us access to this. We consider Google to be a third party data processor (see section 6.0 below). GA makes use of cookies, details of which can be found on Google’s developer guides. FYI our website uses the analytics.js implementation of GA. Disabling cookies on your internet browser will stop GA from tracking any part of your visit to pages within this website.
3.2 Our blog Should you choose to add a comment to any posts that we have published on our blog, the name and email address you enter with your comment will be saved to this website’s database, along with your computer’s IP address and the time and date that you submitted the comment. This information is only used to identify you as a contributor to the comment section of the respective blog post and is not passed on to any of the third party data processors detailed below. Only your name will be shown on the public-facing website although if the supplied email address is linked to a Gravatar account, your Gravatar photo will also be displayed. Your comment and it’s associated personal data will remain on this site until we see fit to either 1.) remove the comment or 2.) remove the blog post. Should you wish to have the comment and it’s associated personal data deleted, please email us here using the email address that you commented with. If you are under 16 years of age you MUST obtain parental consent before posting a comment on our blog. NOTE: You should avoid entering personally identifiable information to the actual comment field of any blog post comments that you submit on this website.
3.3 Contact forms and email links Should you choose to contact us using the contact form on our Contact us page or an email link like this one, none of the data that you supply will be stored by this website or passed to / be processed by any of the third party data processors defined in section 6.0. Instead the data will be collated into an email and sent to us over the Simple Mail Transfer Protocol (SMTP). Our own SMTP servers are protected by 1&1. The email content is then decrypted by our local computers and devices. However, not all mail servers are secured in such a way. Therefore, we would suggest that you always consider email as an insecure medium and not include personal, confidential or otherwise sensitive information within an email.
3.4 Email newsletter If you choose to join our email newsletter, the email address that you submit to us will be forwarded to 1&1 who provide us with email marketing services. We consider 1&1 to be a third party data processor (see section 6.0 below). The email address that you submit will not be stored within this website’s own database or in any of our internal computer systems. Your email address will remain within 1&1's database for as long as we continue to use 1&1's services for email marketing or until you specifically request removal from the list. You can do this by unsubscribing using the unsubscribe links contained in any email newsletters that we send you or by requesting removal via email. When requesting removal via email, please send your email to us using the email account that is subscribed to the mailing list. If you are under 16 years of age you MUST obtain parental consent before joining our email newsletter. While your email address remains within the 1&1's database, you might receive periodic (approximately one per month) newsletter-style emails from us.
4.0 How we store your personal information As detailed in section 3.2 above, if you submit a comment to a blog post published on this website some personal information will be stored within this website’s database. This is currently the only occasion where personal data will be stored on this website. This data is currently stored in an identifiable fashion; a limitation of the content management system that this website is built on (1&1). In the near future we aim to change the storage of this data to a pseudonymous fashion meaning that the data would require additional processing using a separately stored ‘key’ before it could be used to identify an individual. Pseudonymisation is a recent requirement of the GDPR which many web application developers are currently working to fully implement. We are committed to keeping it as a high priority and will implement it on this website as soon as we are able to.
5.0 About this website’s server This website is hosted by 1&1. Some of the data centre’s more notable security features are as follows: 3m rota-spike security fence and perimeter anti ram barriers Blast proof anti-intruder shielded external windows and doors Proximity access locks on all external and internal doors Interlocked man-trap doors with biometric iris scanners to gain access into data floors Server cabinets have locked doors (no open racks) Perimeter and internal IP CCTV system monitored 24×7 24×7 on-site security guards with static and mobile patrols All on-site personnel are security vetted to BS7858 standard Only authorised security cleared staff are allowed into the facility Full details of 1&1's data centre can be found here. All traffic (transferral of files) between this website and your browser is encrypted and delivered over HTTPS.
6.0 Our third party data processors We use a number of third parties to process personal data on our behalf. These third parties have been carefully chosen and all of them comply with the legislation set out in section 2.0. All 3 of these third parties are based in the USA and are EU-U.S Privacy Shield compliant. Google (Privacy policy) 1&1 (Privacy policy) Gravatar (Privacy policy).
7.0 Data Breaches We will report any unlawful data breach of this website’s database or the database(s) of any of our third party data processors to any and all relevant persons and authorities within 72 hours of the breach if it is apparent that personal data stored in an identifiable manner has been stolen.
8.0 Data Controller The data controller of this website is: MsMatchLtd with company number: 09227993 Whose registered office is: Cranfields 1st Floor 43 Friends Road Croydon CR0 1ED
9.0 Data Protection Officer Mrs. Lesley Minnette Director, MsMatchLtd. Telephone: 07505 184111 Email: lesleyminnette@yahoo.co.uk
10.0 Changes to our privacy policy This privacy policy may change from time to time inline with legislation or industry developments. We will not explicitly inform our clients or website users of these changes. Instead, we recommend that you check this page occasionally for any policy changes. Specific policy changes and updates are mentioned in the change log below.
10.1 Change log 11/05/2018 – updated to comply with GPDR 2018 regulations.
Copyright Statment
All material on this web site is the property of MsMatch. These materials are protected by copyright and other intellectual property laws.
Information received through this web site may be displayed, reformatted, and printed for your personal, non-commercial use only. You may not reproduce or retransmit the materials, in whole or in part, in any manner, without the prior written consent of MsMatch. with the following exception only:
You may make single copies of the materials available through this web site, solely for your personal, non-commercial use, and only if you preserve any copyright or other notices contained in or associated with them. You may not distribute such copies to others, whether or not in electronic form, whether or not for a charge or other consideration, without prior written consent.
You can request permission to reproduce or distribute materials available through this web site by emailing or writing to us.
Information received through this web site may be displayed, reformatted, and printed for your personal, non-commercial use only. You may not reproduce or retransmit the materials, in whole or in part, in any manner, without the prior written consent of MsMatch. with the following exception only:
You may make single copies of the materials available through this web site, solely for your personal, non-commercial use, and only if you preserve any copyright or other notices contained in or associated with them. You may not distribute such copies to others, whether or not in electronic form, whether or not for a charge or other consideration, without prior written consent.
You can request permission to reproduce or distribute materials available through this web site by emailing or writing to us.
Returns Policy
We offer a simple No Quibble 10 Day Money Back Guarantee providing goods are returned in the same condition as they arrived (Please See Exclusions Below)
If any item is not what you required then just notify us by email/telephone (stating reason for return) within 7 days of receipt.
If unhappy with the items(s) they can be returned within 7 working days in the condition they were received and we will issue a full refund or an exchange. The costs of returning goods will be paid by you.
The consumer has a duty of care for the products during the cancellation period in order for a refund to be given.
Please obtain proof of postage when returning items, this can be done in the form of a receipt which will be given to you on request at your local post office. In the event of an item being lost on its way back to us, the proof of postage will be required in order for a refund to be actioned.
Damaged or Faulty Goods
Please check your goods on delivery. If items do arrive damaged or faulty please let us contact us immediately.
Exclusions
Earrings, Body Jewellery and Make Up : No refunds/exchanges are available on earrings, body jewellery or makeup for hygiene reasons.
When returning goods please provide the details as set out below and return to the address below:
Please include:
Order Number
Name and Address
Reason for return
This returns policy does not affect your statutory rights.
Refunds
Refunds will be made within 30 days of a refund being agreed. Unless the goods are returned to the shop in person then the refund will be made straight away.
Please address any returned Products to:
Returns, MsMatch, 12 St Marys Walk, Hailsham, East Sussex BN27 1AF, UNITED KINGDOM
Copyright Statement
All material on this web site is the property of MsMatch. These materials are protected by copyright and other intellectual property laws.
Information received through this web site may be displayed, reformatted, and printed for your personal, non-commercial use only. You may not reproduce or retransmit the materials, in whole or in part, in any manner, without the prior written consent of MsMatch. with the following exception only:
You may make single copies of the materials available through this web site, solely for your personal, non-commercial use, and only if you preserve any copyright or other notices contained in or associated with them. You may not distribute such copies to others, whether or not in electronic form, whether or not for a charge or other consideration, without prior written consent.
You can request permission to reproduce or distribute materials available through this web site by emailing or writing to us.
If any item is not what you required then just notify us by email/telephone (stating reason for return) within 7 days of receipt.
If unhappy with the items(s) they can be returned within 7 working days in the condition they were received and we will issue a full refund or an exchange. The costs of returning goods will be paid by you.
The consumer has a duty of care for the products during the cancellation period in order for a refund to be given.
Please obtain proof of postage when returning items, this can be done in the form of a receipt which will be given to you on request at your local post office. In the event of an item being lost on its way back to us, the proof of postage will be required in order for a refund to be actioned.
Damaged or Faulty Goods
Please check your goods on delivery. If items do arrive damaged or faulty please let us contact us immediately.
Exclusions
Earrings, Body Jewellery and Make Up : No refunds/exchanges are available on earrings, body jewellery or makeup for hygiene reasons.
When returning goods please provide the details as set out below and return to the address below:
Please include:
Order Number
Name and Address
Reason for return
This returns policy does not affect your statutory rights.
Refunds
Refunds will be made within 30 days of a refund being agreed. Unless the goods are returned to the shop in person then the refund will be made straight away.
Please address any returned Products to:
Returns, MsMatch, 12 St Marys Walk, Hailsham, East Sussex BN27 1AF, UNITED KINGDOM
Copyright Statement
All material on this web site is the property of MsMatch. These materials are protected by copyright and other intellectual property laws.
Information received through this web site may be displayed, reformatted, and printed for your personal, non-commercial use only. You may not reproduce or retransmit the materials, in whole or in part, in any manner, without the prior written consent of MsMatch. with the following exception only:
You may make single copies of the materials available through this web site, solely for your personal, non-commercial use, and only if you preserve any copyright or other notices contained in or associated with them. You may not distribute such copies to others, whether or not in electronic form, whether or not for a charge or other consideration, without prior written consent.
You can request permission to reproduce or distribute materials available through this web site by emailing or writing to us.
Postage & Packaging
The following delivery prices are estimated as Delivery Options may be subject to change depending on the size and weight of items ordered.
Standard Delivery up to 2kg – Royal Mail – £3.00
Royal Mail aim to deliver your parcel within 2-3 working days after we dispatch your order.
Non Delivered Goods
If you do not receive an item then we reserve the right to ask you to wait 7 working days before we re-dispatch the item.
We also reserve the right to charge for re-delivery if the item was not collected or if a re-delivery is not arranged by you on receipt of a card from the courier or Royal Mail.
Delivery of Goods to You
We will deliver the goods ordered by you to the address that you give us for delivery at the time you make your order.
Delivery will be made as soon as possible although any date or period for delivery should be as indicative only. If a product is in stock we aim to send it out on your behalf to your specified delivery address within the time specified against each product. If any item is not in stock we will aim to deliver within 14 days. If we cannot dispatch an item to you within the specified time we will notify you and at your request we will cancel the order and refund your money in full.
You will become the owner of the goods that you have ordered when they have been delivered. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction. Refunds cannot be given if your gift is not passed onto you following delivery at the delivery address that you have provided.
We will not be responsible for delays in the delivery caused by any third party.
Standard Delivery up to 2kg – Royal Mail – £3.00
Royal Mail aim to deliver your parcel within 2-3 working days after we dispatch your order.
Non Delivered Goods
If you do not receive an item then we reserve the right to ask you to wait 7 working days before we re-dispatch the item.
We also reserve the right to charge for re-delivery if the item was not collected or if a re-delivery is not arranged by you on receipt of a card from the courier or Royal Mail.
Delivery of Goods to You
We will deliver the goods ordered by you to the address that you give us for delivery at the time you make your order.
Delivery will be made as soon as possible although any date or period for delivery should be as indicative only. If a product is in stock we aim to send it out on your behalf to your specified delivery address within the time specified against each product. If any item is not in stock we will aim to deliver within 14 days. If we cannot dispatch an item to you within the specified time we will notify you and at your request we will cancel the order and refund your money in full.
You will become the owner of the goods that you have ordered when they have been delivered. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction. Refunds cannot be given if your gift is not passed onto you following delivery at the delivery address that you have provided.
We will not be responsible for delays in the delivery caused by any third party.